FierceLocks Policies & Waiver

FierceLocks Policies

Here's the fine print for my policies securing service time and service waivers:

  • A 50% deposit is required to secure a service appointment if you are using a credit card
  • A 100% payment is required to secure a service appointment if you use cash
  • Credit Card over the phone OR credit card /cash in person are accepted ways to deposit and secure a date for consults as well as services
  • A consult over the phone, email, or in person will often be necessary to know if you are a proper candidate for specific services like extensions, dreadlocks, and color correction. Phone/email consults are free and can be very effective in many cases
  • Face to face consults can accommodate up to two people and the cost is $35.00. I must obtain payment on a consult before securing the consult appt. You can give FierceLocks Inc. credit card info via telephone OR bring cash to my place of work at a time convenient for me and choose a consult date when payment is in my hand. The cost for a consult is NON refundable, though if you do book within a week of your consult, I will take $15.00 off of your final service cost
  • It is your responsibility to keep track of your consult time and date, your responsibility to notify me at least 48 hours in advance if you wish to change time/date of your appt., your responsibility to arrive on time ready to receive information, if you miss your consult or appointment, you will be charged for my time
  •  It is NOT necessary and even discouraged to book your service during the consult. I prefer you go home, process, and call me with your credit card info when you are CERTAIN you wish to go ahead and get a service booked
  • If you are under 18, all financial and legal waiver signage obligations of the service must be handled by a legal age guardian.  NO ACCEPTIONS! This can be inconvenient, but I don’t make the laws and rules, I must abide by them however.

*A note to those without credit cards/debit cards/living off the grid/under 18/whatever…….We all realize cash is king. FierceLocks inc. is happy to receive cash for services, however, if you choose to live completely plastic free it is going to be less convenient for you to reserve consults and services. I do NOT secure time without assuring it will be paid for. If you want to work in cash 100%, I require you to bring your cash at a time convenient for me to my place of work. When the cash is in my hand, you may choose your dates and secure them for either face to face consults or services. If you are going to work 100% in cash, I will require a 100% of the service cost to secure services. Even with non-refundable down payments, it is common for clients to forget appointments, lose the balance owed, leave town for an emergency sabbatical. If I have a credit card number I reserve the right to charge it for the remainder of time my company has set aside for your service, when working in cash, FierceLocks inc. is at the mercy of the holder.

FierceLocks Waiver

This is the liability waiver verbiage. I will have you sign one of these when I take your deposit and secure your appointment. If you are not 18 then you must have a parent or guardian over 18 sign this when I take your deposit and secure your appointment. If you'd like to print the waiver (pdf) and bring a signed copy with you, please feel free to do so.

I take full responsibility for the service I am setting an appointment to receive. I understand my deposit is NON refundable and if I fail to arrive at my set appointment my credit card will be charged for the remaining amount. I understand I must give 48 hours notice if I need to reschedule. If I must cancel for any reason I understand the deposit will NOT be relinquished to me, however, if I do give 48 hours notice my obligation to pay the remaining amount of the service charge will be waived and my card will NOT be charged for the remaining amount. 48 hours is not negotiable, if I call the day of, or the day before, my remaining balance will NOT be waived and I WILL be responsible to pay the remaining amount. I understand there are NO refunds on service or supplies.

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For cash only clients: I understand the full amount of my service is due at the time of securing my appointment. 50% of that which is a deposit, is completely non refundable. If I do cancel my service 48 hours before my scheduled appointment I understand that 50%, which would be the remaining service cost and NOT the deposit will be given back to me in the form of a check from FierceLocks Inc. Should it happen I must cancel my service, and I do so 48 hours in advance, I understand I need to give a proper address to FierceLocks inc. in order to receive a refund check.

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Printable Waiver (pdf)